Common Questions
Everything You Want to Know
Before We Start Planning.
Great travel begins with a conversation and a few questions. Below are answers regarding our services, planning process, fees, and specialties. If your question isn't listed, call us at +1.916.782.6363 or submit an inquiry to speak with an advisor.
Working With a Travel Advisor
Roseville Travel is a family-owned, full-service luxury travel agency founded by Paul Dhadda, serving Roseville, Rocklin, Lincoln, Granite Bay, and the surrounding region. We are IATA-accredited, hold a California Seller of Travel registration, and are a member of Exquisite Travel Group, an independent affiliate of Montecito Village Travel, a Virtuoso agency. This affiliation grants our clients elite Virtuoso network privileges, preferred supplier access, and global partner connections worldwide.
Booking sites show inventory; an advisor provides firsthand expertise, direct relationships with luxury suppliers, and access to VIP amenities that consumer engines cannot offer. Beyond itinerary design, we act as your personal advocate. When unexpected disruptions occur such as a flight cancellation or a hotel oversight your advisor resolves the issue in real time.
No. While we welcome in-person consultations at our office, the majority of our clients work with us remotely via phone, email, and video call. We operate by appointment Monday through Saturday to ensure every client receives undivided attention.
We primarily serve clients throughout Placer County and Northern California, as well as travelers across the United States who seek bespoke luxury travel management.
Submit an inquiry through our contact form or call +1.916.782.6363. Share your travel vision, timeframe, and preferences, and we will schedule an initial consultation. If you wish to work with a specific specialist featured on our About Us page, simply request them when reaching out; otherwise, we will match you with the advisor best suited to your itinerary.
Fees, Value & Payments
We operate on a transparent, value-driven pricing model:
- Sliding Scale Planning Fee: For custom FIT itineraries, multi-destination journeys, and destination weddings, we charge a sliding scale planning fee based on the complexity, time, and custom design required. This fee guarantees completely independent recommendations and unlocks VIP perks such as complimentary room upgrades, daily breakfast, and resort credits ($100+ per stay) that routinely exceed the cost of the fee itself.
- Supplier-Compensated Bookings: For straightforward hotel or cruise reservations, we are often compensated through supplier commissions, requiring minimal to no planning fees.
- Transparent Quotes: Your advisor will detail all fees clearly during your initial consultation before any planning begins.
Yes. We handle complex international routing, multi-city air itineraries, and premium cabin bookings using preferred consolidated airfare. Because airlines no longer compensate agencies, we charge a modest ticketing fee for standalone air-only bookings. However, when airfare is integrated into a complete packaged luxury itinerary or custom journey designed by our team, this fee is often waived or included.
All deposits and final payments are processed securely directly through our supplier partners (hotels, cruise lines, tour operators) using major credit cards. Your advisor provides a payment schedule outlining deposit amounts, final payment deadlines, and relevant cancellation policies upon confirmation.
Yes. We integrate hotel points, airline miles, and cruise loyalty status into your master itinerary and advise on when redeeming makes financial sense. Due to airline and hotel security protocols, point redemptions must be processed directly by you with the provider, but we handle the alignment of those legs within your overall schedule.
Booking & Specialties
- 6–12 Months: Ideal for peak-season European journeys, luxury river cruises, ocean sailings, private safari camps, and standalone villa stays.
- 12–18 Months: Recommended for destination weddings and multi-generational group travel requiring large room blocks.
- Short-Notice Travel: While early planning secures optimal availability, our direct supplier relationships allow us to curate last-minute luxury getaways that are not visible through public channels.
FIT stands for Fully Independent Travel a private, tailor-made itinerary crafted exclusively for you. There are no fixed group schedules, shared tour buses, or rigid paces. Every hotel, private guide, vehicle transfer, and dining reservation is individually selected to match your travel style.
We are preferred partners with leading luxury and boutique lines including Seabourn, Silversea, Regent Seven Seas, Oceania Cruises, Viking, and Explora Journeys as well as premium ocean and river operators worldwide. As preferred partners, we consistently match or beat direct rates while adding exclusive amenities such as shipboard credits, prepaid gratuities, complimentary shore excursions, and cabin upgrades.
Ocean cruises utilize mid-sized to large ocean-going vessels featuring extensive onboard amenities, visiting major global ports and coastal regions. River cruises utilize intimate vessels carrying fewer passengers along inland waterways (such as the Danube, Rhine, or Mekong), docking directly in city centers for immersion into local culture.
Yes. Our designated Disney specialists hold official credentials from Disney's professional training programs and visit the destinations regularly. We manage bookings and day-by-day itineraries for Walt Disney World, Disneyland, Disneyland Paris, Adventures by Disney, and Disney Cruise Line securing advance dining, VIP tours, and character experiences.
Destination Weddings & Group Travel
We manage complete travel logistics for couples and their guests. This includes selecting resorts, securing group room blocks, coordinating group airfare and ground transfers, and liaising with the on-site wedding coordinator. We handle all guest bookings directly so you can focus on the event itself.
Planning should begin 12 to 18 months prior to the event date. Luxury venues and preferred room blocks in destinations like Los Cabos, the Riviera Maya, Italy, and Greece reserve far ahead of time, and guests require ample notice to organize travel.
Yes. We coordinate family reunions, milestone anniversaries, friends' getaways, and corporate incentive trips. We manage multi-room reservations, group rates, shared excursions, and individual payment processing, allowing individual travelers flexibility within the overarching group schedule.
Travel Protection & Credentials
Travel insurance is strongly recommended for any journey over $5,000 to protect non-refundable investments and guard against costly international medical emergencies or evacuations.
- Standard Policies: Cover trip cancellation, trip interruption, medical emergencies, evacuation, and baggage delays.
- Cancel For Any Reason (CFAR): An optional policy upgrade that allows you to cancel a trip for reasons outside standard policy coverage, reimbursing 50%–75% of prepaid, non-refundable costs. CFAR must generally be purchased within 14–21 days of making your initial trip deposit.
- IATA Accreditation: Certifies that Roseville Travel meets strict financial compliance standards and is authorized to issue airline tickets directly through global inventory distribution systems.
- Virtuoso Affiliation: Through our membership in Exquisite Travel Group, our Virtuoso affiliation provides our clients with unlisted amenities, room upgrades, early check-in/late check-out, and daily complimentary breakfast at top luxury hotels worldwide.
Still Have a Question?
Call us at +1.916.782.6363, Monday through Saturday, or begin your inquiry and we'll be in touch.